Shipping & Returns

Shipping and Returns

1. Shipping Policy:
1.1 Shipping Methods: We offer standard and expedited shipping options for domestic and international orders.
1.2 Shipping Rates: Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method. You will be provided with shipping cost estimates at checkout.
1.3 Delivery Time: Delivery times may vary depending on your location and selected shipping method. Estimated delivery times will be provided at checkout.
1.4 Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
1.5 International Shipping: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient.

2. Return Policy:
2.1 Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 7 days of receipt for a refund or exchange. Returns requested because you have changed your mind are accepted within the same 7-day window and are refunded at 75% of the item price — see 2.3 below.
2.2 Return Process: To initiate a return, please contact our customer service team to request a return authorization and instructions for returning the item(s). Returned items must be in their original condition and packaging.
2.3 Refunds: Refunds will be issued to the original payment method used for the purchase, excluding any shipping costs. If you are returning an item because you have changed your mind, 75% of the item price will be refunded; the remaining 25% is retained to cover restocking and handling. Items that are damaged, defective, or not what you ordered are refunded in full at 100% of the item price. Please allow 7 business days for the refund to be processed and reflected in your account.
2.4 Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. Additional shipping charges may apply.
2.5 Non-Returnable Items: Certain items, such as prescription lenses or customized eyewear, may not be eligible for return or exchange unless defective or damaged upon receipt.
2.6 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or a full 100% refund. The 25% change-of-mind deduction does not apply in these cases.

3. Contact Us:
If you have any questions or concerns about our Shipping and Returns policy, please don't hesitate to contact our customer service team at contact@unrols.com. We're here to assist you!

By placing an order on our website, you agree to abide by our Shipping and Returns policy.