SHIPPING & RETURNS
Shipping and Returns
1. Shipping Policy:
1.1 Shipping Methods: We offer standard and expedited shipping options for domestic and international orders.
1.2 Shipping Rates: Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method. You will be provided with shipping cost estimates at checkout.
1.3 Delivery Time: Delivery times may vary depending on your location and selected shipping method. Estimated delivery times will be provided at checkout.
1.4 Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
1.5 International Shipping: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient.
2. Return Policy:
2.1 Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 7 days of receipt for a refund or exchange.
2.2 Return Process: To initiate a return, please contact our customer service team to request a return authorization and instructions for returning the item(s). Returned items must be in their original condition and packaging.
2.3 Refunds: Refunds will be issued to the original payment method used for the purchase, excluding any shipping costs. Please allow 7 business days for the refund to be processed and reflected in your account.
2.4 Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. Additional shipping charges may apply.
2.5 Non-Returnable Items: Certain items, such as prescription lenses or customized eyewear, may not be eligible for return or exchange unless defective or damaged upon receipt.
2.6 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
3. Contact Us:
If you have any questions or concerns about our Shipping and Returns policy, please don't hesitate to contact our customer service team at contact@unrols.com. We're here to assist you!
By placing an order on our website, you agree to abide by our Shipping and Returns policy. Thank you for choosing Unrols for your eyewear needs!
1. Shipping Policy:
1.1 Shipping Methods: We offer standard and expedited shipping options for domestic and international orders.
1.2 Shipping Rates: Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method. You will be provided with shipping cost estimates at checkout.
1.3 Delivery Time: Delivery times may vary depending on your location and selected shipping method. Estimated delivery times will be provided at checkout.
1.4 Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
1.5 International Shipping: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient.
2. Return Policy:
2.1 Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 7 days of receipt for a refund or exchange.
2.2 Return Process: To initiate a return, please contact our customer service team to request a return authorization and instructions for returning the item(s). Returned items must be in their original condition and packaging.
2.3 Refunds: Refunds will be issued to the original payment method used for the purchase, excluding any shipping costs. Please allow 7 business days for the refund to be processed and reflected in your account.
2.4 Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. Additional shipping charges may apply.
2.5 Non-Returnable Items: Certain items, such as prescription lenses or customized eyewear, may not be eligible for return or exchange unless defective or damaged upon receipt.
2.6 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
3. Contact Us:
If you have any questions or concerns about our Shipping and Returns policy, please don't hesitate to contact our customer service team at contact@unrols.com. We're here to assist you!
By placing an order on our website, you agree to abide by our Shipping and Returns policy. Thank you for choosing Unrols for your eyewear needs!