Cancellation Policy

At Unrols, we strive to provide a seamless shopping experience. We understand that plans may change, and we aim to accommodate our customers with a fair and transparent cancellation policy.

Cancellation Timeframe

• 12-Hour Cancellation Window: Once an order is placed, customers have 12 hours from the time of order confirmation to request a cancellation. This allows us to process your request before the order enters the fulfillment stage.
• How to Cancel: To cancel an order within the 12-hour window, please contact our customer support team via email at contact@unrols.com or whatsapp at +92 320 9048014. Provide your order number and a brief reason for cancellation.

Conditions for Cancellation

• Eligible Orders: Only orders that have not yet been processed for shipping are eligible for cancellation. If your order has already been shipped, it cannot be canceled, but you may initiate a return upon receipt (see our Return Policy for details).
• Non-Refundable Items: Certain items, such as personalized products, custom orders, or perishable goods, may not be eligible for cancellation. Please check the product description for specific details before placing your order.

Refunds for Canceled Orders

• Full Refund: If your cancellation request is made within the 12-hour window and the order is eligible, a full refund will be issued to the original payment method within 5-7 business days.
• Processing Fees: No additional processing or cancellation fees will be charged for eligible cancellations within the 12-hour window.

After the Cancellation Window

• Orders in Processing or Shipped: If the 12-hour cancellation window has passed, your order may already be in the processing or shipping stage. In such cases, cancellations are no longer possible. You may request a return once the order is delivered, subject to our Return Policy.
• Contact Us: If you have concerns about an order outside the cancellation window, please reach out to our customer support team, and we’ll do our best to assist you.

Contact Information

For any questions or assistance with cancellations, please contact us:

• Email: contact@unrols.com
• Whatsapp: +92 320 9048014

We value your satisfaction and are here to help with any questions about your order. Thank you for shopping with [Your Store Name]!